Having trouble signing in? Try the following solutions:
If your User ID appears to contain the letter “O” or “L”, substitute the number 0 (zero) or 1 (one) in its place and try again.
If you cannot remember your password, click Forgot Your Password to reset your password.
After an unsuccessful attempt at signing in, a number challenge field is added to ensure that an automated program is not attempting to sign in. Automated programs cannot read the numbers you see in the box.
If you are having difficulty with this added security, try the following solutions:
If no image appears, ensure that images are not blocked and refresh your browser.
If you have difficulty seeing the numbers, click the Listen to Numbers link to hear an audio rendering of the number.
Note: This option requires that your computer supports MP3 audio files.
If you are still unable to sign in, contact LexisNexis® Customer Support at 1-866-277-8407.