Phone Finder to One Time Password

After you complete a LexisNexis® Phone Finder search, the report returns a Phone Risk Indicator value of Pass, Warn, or Fail. This value indicates the risk level of the phone number.

If the returned value is Pass or Warn, you can click the LexisNexis® One Time Password (OTP) icon () to send a one-time password. If the return value is Fail, the OTP icon () is hidden and you cannot send a one-time password.
note.pngDepending on the administrative settings for this product subscription, you may not see the Phone Risk Indicator value or option. If the value is not active, the OTP icon always appears.
Procedure
  1. Complete a phone number search. See Phone Finder Search.
  2. Click (OTP) in the Primary Phone column of the report.
  3. Select how the password will be delivered to the customer from the drop-down list. The delivery method should already have been independently confirmed as being associated with the customer for a reasonable length of time. Before using any method, confirm that the customer will be able to receive the password and read it back to you for verification. The following options are available:
    • Select SMS / Text Message to send a text message containing the password to the person's known and confirmed cellular phone.
      note.pngSMS (short message service) / text messages can be sent internationally.
    • Select Voice / Phone Call to send a voice message containing the password to the person's known and confirmed conventional or cellular phone.
    • Select Email to send an email containing the password to the person's known and confirmed email address.
    Your selection affects the wording that is displayed in following fields.
  4. Select the language the password will be delivered in from the drop-down list.
  5. If you selected SMS / Text Message and want to send a SMS / text message to a person residing in another country, select the country.
    note.pngIf the phone number includes an area code from one of the following five countries, then the country field automatically populates. If the area code is not recognized, then the country field default is the United States.
    • Bahamas
    • Canada
    • Jamaica
    • Puerto Rico
    • United States
  6. Depending on your initial delivery method selection, enter the information in the appearing field. You may see the following fields:
    • SMS / Text Message: The phone number you ran the search on appears in this field.
    • Voice / Phone Call: The phone number you ran the search on appears in this field.
    • Email: Enter the email address to which the one-time password message will be sent.
  7. Click Continue.
    The one-time password is sent to the customer using the delivery method that you selected. The process may take a few minutes.
  8. Enter the one-time password you receive from the customer, and click Verify.
    tip.pngTo resend a new password using the same delivery method, click Resend Password.
Results
  • If the verification is successful, then the following words appear, along with the Transaction ID and Reference ID (if provided): Verification Successful. Transaction has passed.
  • If the verification is unsuccessful, then the following words appear, along with the Transaction ID and Reference ID (if provided): Verification Failed! Invalid Password. Please try again.
What to do next
  • If you entered the wrong code, then click Reverify.
  • If you need to request another one-time password, then click Resend Password.