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Administration
Administrators can use the Administration module to provide users with access to the application. Administrators can add, edit, and delete users and groups. Administrators can also generate reports to monitor use of the application.
Users
Administrators can create user accounts to control who can access the application.
Unlock User Account
A user's account is locked after five unsuccessful attempts to sign in. Only administrators can unlock the account.

Unlock User Account

A user's account is locked after five unsuccessful attempts to sign in. Only administrators can unlock the account.

Procedure

In the Administration module, search for the locked user's account.

A red lock appears in the Locked column of a user's record after a user's account is locked.

Click

(Edit).

The View icon (

) indicates that you can only view the user's account information because the record has been permanently deactivated. To reactivate the account, contact LexisNexis^® Risk Solutions.

Enter and confirm a new password for the account.
Users are required to change this password after they sign in. If both passwords match, the red X changes to a green check mark. For information about password requirements, see Password Requirements.
Click Save.
The account is unlocked. A green lock appears in the Locked column of the user's record.

What to do next

Provide the user with the new temporary password.