Line Risk Assessment Search

Line Risk Assessment helps you to verify your trusted phones against porting, spoofing, phone inquiry, and one-time password activity before it sends an authentication one-time password.

1. If it is not already selected, select Find By Phone.
2. Select Line Risk Assessment.
3. Enter a complete phone number with or without dashes, spaces, periods, or an area code (for example, 1234567891, (123)4567891, 123 456 7891, 123 4567891, 123-456-7891, 123.456.7891, 456-7891, or (123) 456 7891).
4. Click Search.
   A message is displayed when the Phone Risk Indicator value is Fail or Warn. You cannot send a one-time password.

   If the Phone Risk Indicator value is Pass, you are directed to send a one-time password.

   The LexisNexis® One Time Password (OTP) feature must be activated within the administrative settings for this product subscription; if it is not activated, a Pass indicator message appears and you are not directed to send a one-time password.

5. Select how the password will be delivered to the customer from the drop-down list. The delivery method should already have been independently confirmed as being associated with the customer for a reasonable length of time. Before using any method, confirm that the customer will be able to receive the password and read it back to you for verification. The following options are available:
   • Select SMS / Text Message to send a text message containing the password to the person's known and confirmed cellular phone.
   • Select Voice / Phone Call to send a voice message containing the password to the person's known and confirmed conventional or cellular phone.
   • Select Email to send an email containing the password to the person's known and confirmed email address.
   Your selection affects the wording that is displayed in the following fields.
6. Select the language that the password will be delivered in from the drop-down list.
7. Depending on your initial delivery method selection, enter the information in the appearing field. You may see the following fields:
   • SMS / Text Message: Enter the phone number to which the one-time password message will be sent.

     The country code is not required.

   • Voice / Phone Call: Enter the phone number to which the one-time password message will be sent.

     The country code is not required.

   • Email: Enter the email address to which the one-time password message will be sent.
8. Click Continue.
   The one-time password is sent to the customer using the delivery method that you selected. The process may take a few minutes.
9. Enter the one-time password you receive from the customer, and click Verify.

   To resend a new password using the same delivery method, click Resend Password.

Results

• If the verification is successful, then the following words appear, along with the Transaction ID and Reference ID (if provided): Verification Successful. Transaction has passed.
• If the verification is unsuccessful, then the following words appear, along with the Transaction ID and Reference ID (if provided): Verification Failed! Invalid Password. Please try again.

What to do next

• If you entered the wrong code, then click Reverify.
• If you need to request another one-time password, then click Resend Password.